WEEK 11 - 14 SHOPPING - REFUNDS and EXCHANG

 EXCHANGE AND REFUNDS - SPOKEN EXCHANGES

Conversation is an oral activity which is done by two or more people. It is about communication which allows the speakers to learn from each other about a topic in different views. Conversation is able to run successfully if there is a mutual connection between the speakers so they both can relate in some senses. Conversation is an important part of communication that causes the successful activities between people, especially the coordination of work, the formation of friendship and for learning.

Shopping Refunds VIDEO

• Watch the video
• Discuss in class

Shopping Nation BBC

• Complete the tasks
• Read the interviews of shoppers

Returning Goods to a Shop BBC

• Listen to the conversation
• Complete the tasks
• Discuss in class

Returning Goods ESL LAB

• Listen to the conversation
• Complete the multiple choice task
• Role-play

Returning Goods Cloze

• Read the text on returning goods
• Choose the correct missing word/s

Returning Goods Policy 

• Watch the video
• Answer the questions at the end

Getting an Excange/Return LESSON

• Complete the activities given in the lesson

MODAL VERBS

A modal is a type of auxiliary (helping) verb that is used to express: ability, possibility, permission or obligation. Modal phrases (or semi-modals) are used to express the same things as modals, but are a combination of auxiliary verbs and the preposition to. The modals and semi-modals in English are:

1. Can/could/be able to
2. May/might
3. Shall/should
4. Must/have to
5. Will/would

Complete the activities on the right:

• Modal Verbs Practice 1
• Modals Practice 2
• Modals Practice 3

NETIQUETTE      

Netiquette exists to help people to communicate more effectively whilst online, and to avoid unnecessary misunderstandings and potential conflicts.

• Watch the video